[Skytrax Ratings] – Singapore Changi Airport has been named as the World’s Best Airport in 2023 in the World Airport Awards held at Passenger Terminal EXPO in Amsterdam on 15th March 2023. Changi Airport also won the awards for the World’s Best Airport Dining and World’s Best Airport Leisure Amenities.
Mr Lee Seow Hiang, Chief Executive Officer of Changi Airport Group said: “Changi Airport is honoured to be named World’s Best Airport for the 12th time. This recognition is great encouragement to our airport community, who stood firmly together to battle the challenges of Covid-19 over the past two years. We thank them for their dedication to serve Changi’s passengers and the perseverance to keep Singapore connected to the world. To our passengers, we are deeply grateful for your vote of confidence. Your continued support encourages us to keep pursuing service excellence as we expand our offerings to redefine the Changi Experience. We look forward to welcoming everyone to Changi Airport as we rediscover the magic of travel again.”
The 2021 and 2022 Airport of the Year, Hamad International Airport, Doha took 2nd place in the global World Airport Awards ranking and won three top awards for the World’s Best Airport Shopping, the Best Airport in the Middle East and the Cleanest Airport in the Middle East. Engr. Badr Mohammed Al-Meer, Chief Operating Officer at Hamad International Airport, said: “We are delighted to collect these accolades by the prestigious Skytrax World Airport Awards, we will continue to strive to provide our passengers with an exceptional travel experience and provide our partners with the best facility and unmatched service. We stay committed to our growth plans and maintaining highest standards in the global travel industry.”
Tokyo Haneda Airport, No 3 in the global ranking, continued its previous year successes winning the awards as the World’s Cleanest Airport, the World’s Best Domestic Airport and the Best Airport PRM & Accessible Facilities.
Seoul’s Incheon Airport, ranked No 4 globally, won awards for the World’s Best Airport Staff Service, the World’s Best Airport Immigration Processing, and Best Airport Staff in Asia.
Amongst other global Award winners, Shenzhen Bao’an International Airport was named the World’s Most Improved Airport, and Chubu Centrair International Airport, Nagoya, won the World’s Best Regional Airport award, with Centrair’s Terminal 2 receiving the Best Low-Cost Airline Terminal award.
Crowne Plaza Changi Airport won the award for the World’s Best Airport Hotel, this achievement for a remarkable eighth consecutive year.
Zurich Airport repeated it’s success winning the World’s Best Airport Security Processing award, and Bahrain International Airport took top honours with the award for the World’s Best Airport Baggage Delivery.
Terminal B, LaGuardia Airport received the award for the World’s Best New Airport Terminal, on the same day that this new Terminal B received the highest 5-Star Airport Terminal Rating from Skytrax. “Our goal at the Port Authority was to completely transform the customer experience at LaGuardia, from curb to gate, by building a brand-new, world-class airport,” said Rick Cotton, Executive Director of the Port Authority. “Winning this prestigious award and becoming the first North American airport terminal to receive a 5-star rating from Skytrax proves that we have accomplished what many once said was impossible: elevate LaGuardia from worst to best.”
Paris CDG Airport was named the Best Airport in Europe, with Munich Airport winning the Best Airport Staff Service in Europe award, as well as the Best Airport in Central Europe.
Helsinki Airport was a repeat winner of the Best Airport in Northern Europe award. “We are proud that our passengers have once again chosen Helsinki Airport as the best airport in Northern Europe. Our airport continues to have a strong position among the best airports in the world,” says Ulla Lettijeff, Director of Helsinki Airport at Finavia.
Istanbul Airport won awards for the Most Family Friendly Airport and the Best Airport in Southern Europe.
Bahrain International Airport received two awards, as the World’s Best Airport for Baggage Delivery and for the Best Airport Staff in Middle East. Gulf Air Group Chairman, His Excellency Zayed R. Al Zayani said: “We are honored to be recognized for the quality of our services and our commitment to ensuring that all passengers enjoy a hassle-free travel experience. BIA is the central asset of the Kingdom of Bahrain’s aviation sector. Awards such as these demonstrate the efficacy of our aviation strategy and reinforce our position as a leading regional and global aviation hub. Backed by state-of-the-art facilities and a highly skilled team dedicated to providing the highest levels of service, BIA celebrates Bahrain’s rich heritage and spotlights our warm hospitality to the world.”
A new award for 2023, Skytrax introduced the Art in the Airport category for the first time, with the winning airport being Houston Airport System in recognition of the art standards across their two airports, William P. Hobby Airport and George Bush Intercontinental Houston Airport. For this 2023 Art in the Airport, the results are based on the Skytrax judging panel and not customer survey results.
Elsewhere in North America, Seattle–Tacoma International Airport won the award as the Best Airport in North America.
Montréal–Trudeau International Airport received the award for Best Airport Staff in North America. “With a strong recovery in aviation activity in 2022 creating many challenges for our industry, I am very proud that the excellent work of employees in our airport community has been recognized. YUL has distinguished itself for many years by the way it welcomes people and for its commitment to championing the passenger experience. So winning this award twice in the last five years is no accident. To the more than 13,000 people who are dedicated to serving passengers every day and who, above all, have continued to smile during the most difficult times over the past year, I say thank you and, above all, bravo!” said Philippe Rainville, President and CEO of ADM.
In South America, Bogota’s El Dorado International Airport won the Best Airport in South America award. According to Natalí Leal, General Manager of Opain, the operating company of the Bogotá airport, “Receiving this recognition is a source of immense pride and satisfaction for all the people, companies and entities that work tirelessly to make the operation of El Dorado possible. With this recognition, for the second consecutive year, we continue to consolidate the airport of all Colombians as a point of reference in the region. We will continue working with excellence and dedication to offer an exceptional service to the more than 36 million passengers that pass through our terminal.”
Quito International Airport received the awards as the Best Regional Airport in South America and the Best Airport Staff in South America.
San José’s Juan Santamaría International Airport took top honours by winning the awards as the Best Regional Airport in Central America & Caribbean and the Best Airport Staff in Central America & Caribbean. In Africa, Cape Town International Airport continues it’s multi-year success by winning the Best Airport in Africa and Best Airport Staff in Africa awards.
The other winners can be found at the World Airport Awards website.
The World’s Top 20 Airports for 2023 at a glance
- Singapore Changi Airport
- Hamad International Airport
- Tokyo International Airport (Haneda)
- Incheon International Airport
- Paris Charles de Gaulle Airport
- Istanbul Airport
- Munich Airport
- Zurich Airport
- Narita International Airport
- Madrid-Barajas Airport
- Vienna International Airport
- Helsinki-Vantaa Airport
- Rome Fiumicino Airport
- Copenhagen Airport
- Kansai International Airport
- Chubu Centrair International Airport
- Dubai International Airport
- Seattle-Tacoma International Airport
- Melbourne Airport
- Vancouver International Airport
View the full A-Z of Airport Award Winners here
